Problem types are used to classify problems into categories or problem types. Each main category can be further divided into subtypes. Several schemes can be used to classify problems depending on your company's personal terminology and needs.

To add problem types do these steps:

1. From the Setup menu, select Configure Current Project
2. The Configure Project dialog will appear. Select the Problem Type tab
   
3. Select the Add Type button. A text dialog will appear. Enter your problem type name.
4. Choose Ok.

Your problem type will be added to the list. Continue until you have entered all desired problem types. After each individual problem type you may want to add subtypes.

To add subtypes perform these steps:

1. Highlight the desired problem type from the list.
2. Select the Add subtype button. A text dialog will appear.
3. Enter your subtype name.
4. Press OK.
5. Repeat these steps to add subsequent subtypes.

To delete problem types and subtypes do these steps:

1. From the Setup menu select Configure Current Project
2. The Configure Project dialog will appear. Select the Problem Type tab.
   
3. Highlight the name of the problem type that you want to delete from the Problem Type field.
4. Press the Delete Type command button. The problem type and its subtypes will be deleted from the list of problem types.
5. To delete only a subtype, highlight the problem type containing the subtype from the Problem Type field. A list of subtypes will appear. Select the subtype you want to delete and press the Delete subtype button.
6. A dialog box confirming your request will appear. Choose Ok.