| If you need help, send email to
support@prtracker.com with subject
"PR-Tracker Help". But before contacting us, please review the following list of
problems. Problems
with version 2.04
Problems
with version 2.05
PR-Tracker closes down when saving problems as HTML
- The same happens when saving a problem as
text. Also a GPF results if PR-Tracker is restarted. This problem may occur when using
Norton Open Desktop V4.x . The Desktop has a feature called File Assist that will
intercept calls to the Windows File Open and Save module and launch a more robust dialog
box. PR-Tracker does not interface well with this feature. To workaround this problem,
disable the Desktop File Assist option.
Run-time error 13 occurs when saving a
problem
- This problem happens on some computers but
we have not yet tracked down the cause. If you have this problem try installing PR-Tracker
on a different computer. You can also help us by sending us the following information.
- What operating system you are using, and
its version.
- A listing of the files in your Windows
system directory.
- The language/country specified in the
Regional Settings applet of the Control Panel. Please also send the Date and Time formats
specified in this applet as well.
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