QUESTION: I'm trying to use problemreport.asp to create problems in the database. I get the following error: 'An error occured while saving the problem report to the database. Error 5: Invalid procedure call or argument clsPRtrackerDbFiles:SaveProblemReport PRFILE:ReadAnyPrFile PRFILE:ReadPrFileXML ProblemReport:ImportXml prfile:ParseXMLLine prtrack 5.10.0048 ' The knowledge base refers to a similar error message but the resolutions listed don't seem to apply for me ANSWER: Please check the format of all the fields written in XML code in function BuildPRData. Make sure that the format for each field should be like this <fieldName> ..... </fieldName>.