QUESTION: What rules does PR-Tracker use to determine when to send email notification ANSWER: The general rule is that PR-Tracker notifies users when it is their turn to work on a problem. This notification always happens after changes to a problem report are saved. Examples: 1) When a problem report is Assigned, the person assigned as Investigator will be notified. 2) When a problem report is Resolved, the person assigned as Verifier will be notified. 3) When a problem report is Originated, the person responsible for assigning problems will be notified. Note: The person responsible for assigning problems is configured in the Cunfigure Project dialog under notification. 4) When a problem with status Assigned is modified such that the Investigator is changed, the new Investigator will be notified. If a problem is modified by doing menu Edit | Modify, and the person that is supposed to work on the problem next doesn't change, no email notification will be sent.